Touchstone CRM recently hosted a panel discussion on digital transformation strategies – and in particular the data protection issues related to the steps institutions are taking as they improve their business through technology innovation. The speakers included representatives from Gulland Padfield and Microsoft and the event was chaired by Wendy Spires, Head of Research at [...]

Failure to prepare is to prepare for failure.  Nowhere is this more critical than in a crisis situation where a flawed response can have serious long-term consequences.  But in a business environment where resources are stretched across multiple business objectives, crisis management preparation is often overlooked.  Research by Gulland Padfield has highlighted that Institutions are [...]